AI agent knowledge

Company Overview and Main Products

Online Liquidation Auction (OLA) operates as an online auction platform specializing in liquidation merchandise, including new-in-box items, online returns, and occasionally opened or used products. Each listing includes stock images, titles, and retail prices sourced from mainstream sellers, along with condition notations and photographs provided by OLA’s staff. Bidders participate in auctions by registering and placing bids, with an auto-extend feature that prolongs closing time by one minute if a bid is placed at the end of an auction, simulating a live auction experience.

Refund Policy

All sales on OLA are final. Items are sold “as is” with no warranty, and no refunds are provided under any circumstances. Items that are not paid for, scheduled for pickup, or picked up may be disposed of, resold, or donated without any refund.

Return Policy

There is no return policy. Once an item is sold, it cannot be returned. It is the bidder’s responsibility to review all item descriptions, photos, and condition notations before placing a bid, as no returns or refunds are allowed.

Shipping Policy

While OLA primarily facilitates local pickup, it also offers shipping options. Purchases incur a 15% auction premium and a $2.00 item fee, with applicable sales tax based on pickup location or shipping destination. For shipped items, tax may vary depending on the destination and state tax laws.

Customer Support & Contact Information

Customers can reach out to OLA’s support team via a contact form on the website, by email at [e-mail], or by phone at +1 440‑372‑4044. Support hours are Monday through Friday from 9 AM to 5 PM, Saturday from 10 AM to 1 PM, and closed on Sundays. Support inquiries may include assistance with receipts, pickup scheduling, or account issues.

How to Buy/Engage

To participate, users must register an account and maintain good standing. Bidders place bids on listed items, and if they win, their credit card on file is automatically charged at the end of the bidding day. Accepted payment methods include Visa, MasterCard, Discover, and American Express. After payment, bidders must schedule a pickup appointment in 10‑minute increments. Upon arrival, they present their receipt and sign to confirm receipt of items. Failure to pick up items or pay for them may result in disabled bidding privileges or forfeiture of items.